Do you have a habit of trying out products and returning the ones you didn’t like? Or do you want to buy something new but worry that it may not suit you? In the US, many stores offer free returns and exchanges, while other may have a limited return policy. The same is true for makeup items.
Can you return used makeup in the UK?
As a buyer in the UK, you can’t return used makeup. You can only exchange for a new item in the same line or get a refund for unopened items. Some makeup retailers also have a limited time frame for exchanges and refunds, so make sure to check their policies and follow the instructions. On the other hand, if the makeup you bought is damaged or faulty, you may be entitled to a refund or exchange.
Sephora Return Policy
Even well-known brands like Sephora have a strict return policy now. Without proof of purchase like a receipt or itemized packing slip, no returns or exchanges can be made. Furthermore, only exchangeable products within the applicable time frame (usually 14 or 30 days) can be exchanged for another item of the same kind.
Doing This Can Get You Banned From Making Returns at Sephora
You could get yourself banned from making returns at Sephora for using the store as a testing ground for products. Sephora is against this type of behavior as it undermines their return policies. However, if you need to test out a product, feel free to ask a sales assistant in the store to help you out.
Makeup should be fun and accessible to everyone, but it is important to remember the policies of return and exchange. Check out the policies within stores and find out if they are applicable to your situation.